Privacy policy

Privacy Policy

Last Updated: April 22, 2024

Overview

My Plumbing Needs ("we", "us", or "our") values the privacy of our customers and website visitors ("you"). This Privacy Policy explains how we collect, use, and share your personal information when you interact with www.myplumbingneeds.co.uk ("the Site") and our related services ("Services").

Consent

By accessing and using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our Services.

Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes and update the "Last Updated" date above.

Information Collection and Use

We collect your personal information to provide and improve our Services. Information collected depends on your interactions with us and may include:

Directly Provided Information:

Contact Details: Your name, address, phone number, and email.
Order and Account Details: Information related to purchases, billing, and account management.
Customer Support Data: Information you provide to resolve issues or answer queries.

Automatically Collected Information:

Usage Data: Information on how you interact with our Site, such as device and browser details, IP addresses, and online activity, collected via cookies and similar technologies.

Information from Third Parties:

Service Providers: We may receive information from providers like payment processors or marketing services.
Analytical Data: Collected by third-party tools to help us understand service usage and improve user experience.

Use of Your Information

We use the information we collect to:

Provide, maintain, and improve our Services.
Process transactions and send related information such as confirmations and invoices.
Communicate with you about products, services, and promotional offers.
Enhance security, prevent fraud, and resolve disputes.
Comply with legal obligations.

Cookies and Tracking Technologies

We use cookies to enhance your experience, understand user activity, and improve the quality of our Services. You can control cookie settings through your browser.

Disclosure of Information

We may share your information with:

Third-party Service Providers: For processing payments, delivering products, and supporting our Services.
Business Partners: For marketing and promotional purposes, subject to their privacy policies.
Legal and Regulatory Authorities: As required by law or to protect our rights and interests.

Your Rights

Depending on your location, you may have rights related to your personal information, including:

Access and Correction: You can request access to or correction of your personal information.
Deletion: You can ask us to delete your personal information.
Object to Processing: You can object to the processing of your personal information in certain circumstances.
Withdraw Consent: If you have provided consent to the processing of your personal information, you can withdraw it at any time.

To exercise these rights, please contact us using the details provided below.

Data Security and Retention

We take measures to protect your information but cannot guarantee absolute security. We retain personal information as long as necessary for the purposes outlined in this policy and as required by law.

International Data Transfers

We may transfer and process your information globally where our servers and third-party service providers operate. We ensure adequate protection through data transfer agreements or equivalent safeguards.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you need to exercise your rights, please contact us at:

Email: info@myplumbingneeds.co.uk
Phone: 07711286442
Address: JSJN Limited, Eagle House, 28 Billing Road, Northampton NN1 5AJ, United Kingdom

Complaints

You have the right to lodge a complaint with a data protection authority if you are concerned about our handling of your personal information.